If you have ever had a web hosting account before or you've dealt with any kind of online service, you're probably well aware from your personal experience that for a lot of things it's better to speak with a live person on the telephone instead of exchange support tickets or e-mail messages. If you want to find out more about a service before you buy it or when something small has to be done, for instance, it is much easier and a lot faster to do it in real time. When you're able to connect with representatives by phone, it's very likely that you are dealing with an actual web hosting provider, not a reseller. The type of support that you will get by phone may differ between different companies - from general issues to professional technical support. Generally most of the suppliers will offer you pre-sales assistance and first level phone support, while more complicated technical matters are resolved via electronic mail or tickets.
Phone Support in Web Hosting
We believe that being able to talk to a live representative is very important, for that reason we have 3 support lines worldwide (UK, USA and Australia) and you are able to get in touch with us over the phone for 14 hours every day. If you consider buying one of our web hosting, for instance, you are able to call us and learn more about our services before placing your order so as to be sure that we cover all of the system requirements for your web sites. After the order, you'll be able to call us about any sales and billing problems you may have, or get any kind of general or basic tech information that you need. We've tried to find the balance between telephone and ticket support, so for entirely technical issues you will have to use the ticketing system, which will make it easier to follow the communication as well as any new developments in the resolution of an issue.