Should you ever encounter a problem with your website and be unable to resolve it yourself, ask the respective hosting company’s client support team to assist you to get the website back online. A speedy resolution would be best, but lots of hosting companies reply within 24 hours or even more, all the more so if you’re doing business with a hosting reseller. Even if the problem can be sorted out swiftly, your website may not work correctly or it may not be available at all for a prolonged time period, so you may lose potential clients because it’s pretty unlikely that anybody would willingly come back to a site that is faulty. This is why, you need to make certain not only that you can get in touch with your web hosting company, but also that they can respond and help you in a timely fashion. If an app update does not proceed as planned or if you delete something incidentally, for instance, the site must be fixed swiftly so as to prevent long downtime.
One-Hour Response Guarantee in Web Hosting
Our web hosting come with a 60-minute reply time guarantee, which means that irrespective of what inquiry or issue you might have, we will always be there to assist you. As it is, it seldom takes more than 30 minutes to get an issue fixed or an inquiry answered, and this is valid for both technical and sales matters. Our help desk support staff reps are available 24x7, even on weekends and official holidays, which means that you’ll receive immediate support at all times. We are aware of exactly how expensive time can be, so by the time we reply to your email or support ticket, we will have enquired into the matter and, in case we haven’t figured out a solution, we will give you more info about what you have to do on your end – if the situation requires it. With our support service, you can be sure that there will be somebody to lend you a hand straight away, irrespective of the hour.