A ticketing system is the most widespread correspondence medium that hosting companies offer to their clients. It is most often part of the billing account and is the most efficient way to tackle an issue that takes a certain amount of time to investigate or that has to be forwarded to an administrator. In this way, all responses added by either side will be stored in one location in case somebody else wants to work on the given issue and the information in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which suggests that you’ll have to sign in and out of no less than two accounts to do a particular operation or to contact the company’s customer support staff. In case you desire to manage a couple of domain names and each one of them is hosted in its own account, you will need to use an even larger number of accounts at the same time. On top of that, it can take a significant period of time for the provider to respond to your ticket request.
Integrated Ticketing System in Web Hosting
The ticketing system that we use for our web hosting isn’t separate from the hosting account. It’s part of our full-featured Hepsia Control Panel and you will be able to access it whenever you need with just several clicks, without needing to sign out of your web hosting account. The ticketing system comes with a quick-search field, which will help you trace practically any trouble ticket that you’ve already opened, in case you need it. Furthermore, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to deal with a specific issue before you actually send a ticket. The response time is no more than sixty minutes, which goes to say that you can get prompt assistance at any given time and in case our tech support team suggests that you do something within your account, you can do it instantaneously without signing out of the Control Panel.