The availability of the customer and tech support that a web hosting company provides will tell you a lot for the services they provide as well. If you're allowed to use just email messages and tickets, you have almost certainly discovered some reseller and not the web hosting provider. If this is the case, you'll probably have to wait for a couple of days in order to get an issue resolved since your reseller may not be checking their communication regularly or they may have to get hold of the real web hosting company for extra assistance. If the supplier offers several means of communication with fast response time available anytime, they are almost certainly the top provider, not a reseller. Therefore you will reap the benefits of timely assistance and quality support since they will have immediate access to the servers where your account is. No matter what the issue - sales or technical, it's always much better to have the option to get in touch with your web hosting company directly using your favourite method of communication.
24/7 Customer Support in Web Hosting
Our web hosting offer you 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our website hosting services well before you make a purchase or you're an existing client and you have a question or some difficulty, you're able to contact us any time, which includes weekends and holidays. We have numerous channels to contact us - a couple of telephone lines around the globe for your convenience as well as live chat support for pre-sales, billing and basic questions; emails and support tickets for more complex issues or any troubles that need longer time to investigate and resolve. In contrast to various other web hosting suppliers, our trouble tickets come with a guaranteed max reply time of only 1 hour, which means that regardless of what your problem is, it'll be resolved on time and you will not waste days to get something fixed.