Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We provide a 1–hour response time guarantee for every ticket or email that you submit to the help desk support team. We will rapidly reply to all the standard questions and forward right away the issue to our admins in case any further assistance is required. If you order our Optional Managed Services package, we’ll carry out any of the included server management tasks at a time that has been agreed upon earlier.
A Top–Notch Customer Support Service
Our help desk support staff will be available to you 24x7 should you need assistance while working with our Site Control Panel or with any of the apps that we have preinstalled for you on the dedicated web hosting server. What is more if you require help handling all the routine admin tasks on your dedicated web hosting server, you can examine our Optional Managed Services package, which includes data backup disk space, Operating System updates on a weekly basis, problem troubleshooting and installation services, server monitoring and rebooting procedures, etc.
A User–Friendly Help Section
Each Linux dedicated servers hosting package includes our cost–free Site Control Panel, which sports an elaborate knowledgebase and a collection of step–by–step video tutorials. Whenever you need help while working with the Site Control Panel, just click the Help or Videos buttons situated in the upper right corner.