A 99.9% Server Uptime
Our web hosting system is based on a reliable, first–rate hardware architecture and a significantly customized variation of Linux. Thus, no matter what your web site is, or how many visitors you’ve got, or even if there is a DoS attack, our servers will remain up and running and your web sites will remain online.
All our web hosting plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
To be able to provide a first–class web hosting service, you can barely depend on the default network configuration in a datacenter. We’ve set up our very own custom network in an effort to ensure a faster–than–the–blink–of–an–eye connection speed with the rest of the world.
And because of this, no matter which datacenters you pick: our data center in the US, our data center in the UK, in our data center in FI, in our data center in East Europe or our data center in AU, you will take advantage of a guaranteed 99.9% network uptime. And this guarantee is available with all hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done just about everything to reduce all potential risks with our cloud hosting packages and regardless of the fact that our company offers first–class client support, there are cases when the customer simply isn’t satisfied with what we offer. Or he has to move to a more robust hosting solution, such as a virtual private server or a dedicated hosting server.
That is why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not content, we will give you a reimbursement.
24/7 Technical Support
We have carefully picked each member of our 24x7 support department so that we can offer you the best customer support that you can get. Each one of our customer service technicians has many years of experience working with hosting accounts behind his back, hence they know what they are doing. Besides, they are available 24x7 – you can touch base with them whenever you want and they’ll respond as fast as possible.
Their average response time is less than twenty minutes, whereas with many other web hosting vendors you are forced to wait around for days. Moreover, we offer a 1–hour response time guarantee. No matter what happens, your queries will be responded to within 60 minutes.